JRE MSI Enterprise Installer fails with "There is a problem with this Windows Installer package" and "error code 61016" is logged, when run under System Account (Doc ID 2125176.1)

Last updated on FEBRUARY 13, 2017

Applies to:

Java SE JDK and JRE - Version 8 and later
Generic Windows
This applies to some Java SE update versions. The reported ones are 7u99, 8u73, 8u74 and 8u77.

Symptoms

This issue affects both JRE 7 and JRE 8 MSI Enterprise Installers.

Installation of 32-bit Java SE 8 or 32-bit Java SE 7, using the JRE MSI Enterprise Installers on 64-bit Windows systems, fails when running under the System account. This issue does not happen when the installation is carried out under the Administrator account.

Following are the messages that can be found from either a pop-up and/or the installation logs.

1) When doing a non-silent install, a pop-up is displayed, with the following message:

 

 

Cause

Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms