WebCenter Content (WCC) Desktop Integration Suite (DIS) Inconsistent, Incorrect Information, Slow to Load or Empty Search Results (Doc ID 2127629.1)

Last updated on AUGUST 14, 2023

Applies to:

Symptoms

When a search is executed via DIS (WEI, Email, MS, etc) the results are inconsistent, slow, wrong, freeze or no results are returned.  The following are samples of possible Search issues:

• ERROR:  "The search is complete. There are no results to display"  Execute a right-click 'refresh' action in the search results pane; correct results are displayed.
• Windows Explorer freezes or crashes.
• DIS Search results displays the incorrect timestamp for the content item compared to the timestamp from the DIS Preview Pane.
• No results returned when using Framework Folders, unless the “Include Subfolders” checkbox is checked.
• Folder search using 'Include Subfolders' returns incorrect results.
• Unable to conduct a search (not available option) using DIS client.
• DIS search does not work the first time in Windows Explorer Integration (WEI).
• Search results are slow to display when returning a large number of results.
• Search results are displaying the internal metadata values instead of the Display value set.

Changes

 Upgrade to older DIS version.   Newer DIS Client not installed on user workstation.

Cause

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