User Agent For IPhone 5S Is Not Adding To IPhone Device Group (Doc ID 2132142.1)

Last updated on SEPTEMBER 18, 2017

Applies to:

Oracle WebCenter Sites - Version 11.1.1.8.0 and later
Information in this document applies to any platform.

Symptoms

When a device is created the system does not recognize which device and device group the user agent is associated with. Receive the following error when testing user agent: "The user agent belongs to device: Unknown device. This user agent does not match any device groups, it will be placed into Default device group: DESKTOP. "
Visitors are not able to see the targeted content. User agent found at http://whatismyuseragent.com

Cause

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