"Exception Message : Logon failure: unknown user name or bad password.": AD UM Connector Unable to Login into Windows 2012 R2 AD Server (Doc ID 2136381.1)

Last updated on MAY 15, 2016

Applies to:

Identity Manager Connector - Version 11.1.1.6.0 and later
Information in this document applies to any platform.

Symptoms

Using Active Directory UM 11.1.1.6 connector and Provision and De-provision to Active Directory 2008 work without any problem after successfully connection to the Domain Controller. However, when one points to the Active Directory IT Resource to one of the Windows 2012 Domain Controllers using the same credentials, then unable to connect.

ERROR
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STEPS
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The issue can be reproduced at will with the following steps:
1. Set up 11.1.2.1.0 Connector Server version under Windows 2008 Domain Controller (Dev)
2. Set up 11.1.1.6.0 AD UM Connector version over the Connector Server installed on step 1
3. Point Active Directory IT Resource to a Windows 2008 Domain Controller (Dev)
4. Test Provision and De-provision resources work without any problem
5. Then point the Active Directory IT Resource to one of the Windows 2012 Domain Controller
6. Exception Message is caught in the LOG files (Logon failure: unknown user name or bad password)

BUSINESS IMPACT
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Affecting the retire of Windows 2008 Domain Controller and the upgrade to Windows 2012 Domain Controller.

Changes

 None

Cause

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