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Guidelines for Creating an Outside In Technology (OIT) Web View Export Service Request (SR) (Doc ID 2139451.1)

Last updated on SEPTEMBER 04, 2019

Applies to:

Oracle Outside In Technology
Information in this document applies to any platform.


The purpose of this document is to provide information about best practices for the Knowledge search and SR creation process of Web View Export Service Requests.   A secondary purpose of this document is to explain to (new and experienced) users how to provide comprehensive information to Outside In Technology Support Engineers, which may expedite their ability to provide solutions.


Not all questions, requested information or comments pertain to every SR you create, as these are general guidelines.  Some comments in this article will assume you have a general familiarity with the organization of the OIT SDKs, as delivered via Oracle Software Delivery Cloud (new window) or OTN (new window).   


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In this Document
 Step 0: If you have a file that doesn't convert properly, have it ready to upload to the Service Request!
 Step 1: Problem Summary, Problem Description and Error Codes
 Step 2: What type of assistance would you like with Web View Export?
 The remainder of these steps assume you have not solved your issue via the presented knowledge articles.
 Step 3: Provide details and create Service Request
 Step 4:  Click the Next Button in the upper right area to continue logging your Service Request (SR)
 Step 5:  Upload Files/Attachments and Additional Information
 Step 6:  How critical is your problem (select severity level)?
 Step 7: Who should we contact for more information?
 Step 8: Customer Reference Number

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