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Unable To Display Portal Page: "Connection Timeout Reached" (Doc ID 2140065.1)

Last updated on MARCH 08, 2022

Applies to:

Portal - Version to [Release FMW11g]
Information in this document applies to any platform.


On a new High Availability (HA) Portal Installation, when attempting to access Portal Home Page an HTTP 500 error occurs:

WLS_PORTAL-diagnostic.log, shows:

[2016-05-12T13:58:31.689-04:00] [WLS_PORTAL] [ERROR] [] [] [tid: content-fetcher15] [userId: ] [ecid: <ECID>] [APP: portal] [URI: /portal/pls/portal/!<PREFIX>] Connection Timeout reached. Timing out Fetcher: Read timed out name=content-fetcher15 label=pageMeta url=http://<HOSTNAME>:<PORT>/portal/pls/portal/! time=60149ms timeout=60000ms process=GotResponse

Enable the repository logging, log shows:

[16-MAY-2016 09:14:32] [ERROR] id=<ECID>[ACTIVE] ExecuteThread: '6' for queue: 'weblogic.kernel.Default (self-tuning)' ctx=wwctx_api.get_sso_login_config user=PORTAL subscriberId=1 language=us userAgent="Mozilla/5.0 (Windows NT 6.1; WOW64; rv:38.0) Gecko/20100101 Firefox/38.0 Oracle HTTPClient Version 10h" ip=<IP>
Failed to get sso login config info
ORA-12535: TNS:operation timed out

Steps To Reproduce:

1. Install Portal.
2. Access the main Portal Page.  HTTP-500 error occurs.




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