Unable To Display Portal Page: "Connection Timeout Reached"
(Doc ID 2140065.1)
Last updated on NOVEMBER 06, 2023
Applies to:
Portal - Version 11.1.1.2.0 to 11.1.1.7.0 [Release FMW11g]Information in this document applies to any platform.
Symptoms
On a new High Availability (HA) Portal 11.1.1.7.0 Installation, when attempting to access Portal Home Page an HTTP 500 error occurs:
WLS_PORTAL-diagnostic.log, shows:
[2016-05-12T13:58:31.689-04:00] [WLS_PORTAL] [ERROR] [] [oracle.portal.page] [tid: content-fetcher15] [userId: ] [ecid: <ECID>] [APP: portal] [URI: /portal/pls/portal/!<PREFIX>_PORTAL.wwpob_page.show/Design_Time_PG/Navigator/SiteExplorer] Connection Timeout reached. Timing out Fetcher: java.net.SocketTimeoutException: Read timed out name=content-fetcher15 label=pageMeta url=http://<HOSTNAME>:<PORT>/portal/pls/portal/!DEV_PORTAL.wwpob_page.show/Design_Time_PG/Navigator/SiteExplorer time=60149ms timeout=60000ms process=GotResponse
Enable the repository logging, log shows:
[16-MAY-2016 09:14:32] [ERROR] id=<ECID>[ACTIVE] ExecuteThread: '6' for queue: 'weblogic.kernel.Default (self-tuning)' ctx=wwctx_api.get_sso_login_config user=PORTAL subscriberId=1 language=us userAgent="Mozilla/5.0 (Windows NT 6.1; WOW64; rv:38.0) Gecko/20100101 Firefox/38.0 Oracle HTTPClient Version 10h" ip=<IP>
Failed to get sso login config info
[START-ERROR-STACK]
ORA-12535: TNS:operation timed out
[END-ERROR-STACK]
[START-CALL-STACK]
Steps To Reproduce:
1. Install Portal.
2. Access the main Portal Page. HTTP-500 error occurs.
Changes
Cause
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In this Document
| Symptoms |
| Changes |
| Cause |
| Solution |
| References |