Discrepancy In Number Of Unique Users Reports (Doc ID 2145495.1)

Last updated on JULY 06, 2020

Applies to:

Symptoms

Using two different analytics reports, that should show unique users, the totals are not matching.

Example:
One report that shows unique users this month, a table with the user names. (15 unique users with report)
The second report, showing unique users in the last six months, but looking the particular month. (24 unique users with report)

Steps To Reproduce:

1. Create new page:  e.g. MyAnalytics
2. Add the task flow: Portal Traffic (Number of hits and unique user visits to Portals)
3. Set the following parameters:
   - Time Frame: Last 6 months (3/1/15 - 8/28/15)
   - Grouping Options: Time Interval, by Month
   - User Property: no setting
   - Display as: Tabular Format (For better understanding)
   - Portals: All Portals
   - On: Unique Users, Display All.
4.  Add a second the task flow: Portal Traffic (Number of hits and unique user visits to Portals)
5.  Set the following parameters:
   - Time Frame: This month (8/1/15 - 8/27/15)
   - Grouping Options: By User Property, Display name
   - User Property: no setting
   - Display As: Tabular Format
   - Portals: All Portals
   - On: Unique Users, Display All.
6. Report1 shows for 8/15: 20 Unique Users
7. Report2 shows for 8/15: 4 Unique Users
   --->And, one of the users, ex: ValidationPortal:
   Into the Report1, shows 2 Unique Users and
   Into the Report2, shows 1 Unique Users.
8. If in the step 5, change the following settings:
   Grouping Options: Time Interval, by Month
9. Report1, shows for 8/15: 20 Unique Users
10. Report2, shows for 8/15: 25 Unique Users
    -->And "ValidationPortal" shows fine, with 2 Unique Users.

Cause

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