997 for an inbound 850 shows "MSG_COMPLETE" but the corresponding inbound 850 stays in "MSG_WAIT_FA" (Doc ID 2151170.1)

Last updated on JUNE 19, 2016

Applies to:

SOA Suite Cloud Service - Version N/A and later
Oracle SOA Suite - Version 12.1.3.0.0 and later
Information in this document applies to any platform.

Symptoms

On : NA version, Core SOA Product Issues

When an inbound EDI file containing an 850 and 860 is read by B2B, both the corresponding business messages are stuck in MSG_WAIT_FA state. The single
inbound wire message and 2 application messages are in completed state but no 997 are sent back and an error stack trace is seen in the SOA diagnostic logs.

This is consistently found in SOA CS Cloud and on-prem versions running XEngine hotfix 21 and 12.1.3 with BP3.

 

Cause

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