OAM 11g Password Policy with DCC Webgate Change Password Fails - System Error (Doc ID 2151259.1)

Last updated on MARCH 08, 2017

Applies to:

Oracle Access Manager - Version 11.1.2.3.5 and later
Information in this document applies to any platform.

Symptoms

OAM 11g password policy with DCC webgate change password fails - System error

1. Open a new browser session and call
https://www.ABC-portal-test.com/ABCplattform01

2. The redirect to a custom login page
https://www.ABC-portal-test.com/ABCplattformLogin/?resource_url=https%3A%2F%2Fwww.ABC-portal-test.com%2FABCplattform01

3. Enter credentials

4. This redirects to change pwd
https://www.ABC-portal-test.com/oamsso-bin/login.pl?type=PSWDMUSTCHANGE&ruleDesc=PSWD-1%3A%3A8%7E%7EPSWD-11%3A%3A1%7E%7EPSWD-4%3A%3A1%7E%7EPSWD-10%3A%3A1%7E%7EPSWD-23%3A%3A20%7E%7E&mayChange=false&alreadyChallenged=false

5. Enter
old password
new password
Confirm new password

6. submit. returns the following error:

Error
System error. Please re-try your action. If you continue to get this error, please contact

In the address bar we see...
https://www.ABC-portal-test.com/oam/server/auth_cred_submit

Cause

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