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FAQ: Enhancement Requests in Fusion Middleware (Doc ID 2153701.1)

Last updated on AUGUST 06, 2018

Applies to:

Middleware
Information in this document applies to any platform.

Purpose

To provide information on how Enhancement Requests are logged, evaluated by development, handled by support, and how to monitor them in My Oracle Support.

Questions and Answers

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In this Document
Purpose
Questions and Answers
 1. What is an ER (Enhancement Request)?
 2. How is the Enhancement Request process different from bug processing?
 3. Can customers log Enhancement Requests via My Oracle Support?
 4. How is an Enhancement Request evaluated by Development?
 5. When will the Enhancement Request be implemented?
 6. What are the status codes for Enhancement Requests?
 7. How to Check the status of an Enhancement Request in My Oracle Support?

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