Opening WCS Configurator Fails With 500 Internal Server Error And "Unable to access credential store" Error In WLS Log (Doc ID 2155275.1)

Last updated on JUNE 29, 2016

Applies to:

Oracle WebCenter Sites - Version 12.2.1.0.0 and later
Information in this document applies to any platform.

Symptoms

After installing WebCenter Sites (WCS) 12.2.1, accessing WCS Configurator ( http://{host:port}/sites/sitesconfigsetup ) for initial setup fails due to 500 Internal Server Error.

And when the issue occurs, the logs in $DOMAIN_HOME/servers/{server name}/logs/ directory reported errors about credential access as following:

WLS log (wcsites_server1.log)

 

Cause

Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms