OAM 11g Webgate.dll Causing Application Crash On Windows 2012 R2 Server With ExceptionCode: c0000005 (Access violation) (Doc ID 2155375.1)

Last updated on MARCH 08, 2017

Applies to:

Oracle Access Manager - Version 11.1.2.2.0 and later
Information in this document applies to any platform.

Symptoms

On : OAM 11.1.2.2.0 :

After migrating an application from Windows server 2003 to windows Server 2012 R2, the application Event Logs on the server indicate that the webgate .dll is causing an application crash and seeing the following error in the Event log file:
Error:
Faulting module name: webgate.dll, version: 0.0.0.0, time stamp: 0x5422d625
Exception code: 0xc0000005
Fault offset: 0x0000000000023845
Faulting process id: 0x1884
Faulting application start time: 0x01d1c03bf0627c01
Faulting application path: c:\windows\system32\inetsrv\w3wp.exe
Faulting module path: C:\Oracle\product\11.1.1\as_1\webgate\iis\lib\webgate.dll
Report Id: 54751d05-2c2f-11e6-8126-00505695196a


And the following exception at the dmp file:
Access violation - code c0000005 (first/second chance not available)
*** WARNING: Unable to verify checksum for webgate.dll
*** ERROR: Symbol file could not be found. Defaulted to export symbols for webgate.dll -
webgate!tVector::`default constructor closure'+0x5615:
00007ffd`69c73845 48891a mov qword ptr [rdx],rbx ds:00000000`62d86180=????????????????
0:033> .exr -1
ExceptionAddress: 00007ffd69c73845 (webgate!tVector::`default constructor closure'+0x0000000000005615)
  ExceptionCode: c0000005 (Access violation)
  ExceptionFlags: 00000000
NumberParameters: 2
  Parameter[0]: 0000000000000001
  Parameter[1]: 0000000062d86180
Attempt to write to address 0000000062d86180

Cause

Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms