Domino webgate 10.1.4.3.0 BP13 crash on windows (Doc ID 2157678.1)

Last updated on OCTOBER 31, 2023

Applies to:

Symptoms

Webgate 10.1.4.3.0 BP13-IP17

Customer was observing Domino server crash. There is no frequency or use case pattern for the crash.
Stack trace from bsd logs -

NSD logs -

############################################################
### thread 32/80: [ nHTTP: 112c: 1ad8] FATAL THREAD
### FP=0x2ccee298, PC=0x76e8f6fa, SP=0x2ccee298
### stkbase=0x2cd00000, total stksize=4194304, used stksize=73064
### EAX=0x00000041, EBX=0x00000000, ECX=0x2cced282, EDX=0x7FECFF763E7
### ESI=0x000927c0, EDI=0x000014d8, CS=0x00000033, SS=0x7FE0000002B
### DS=0x00000000, ES=0x00000000, FS=0x00000000, GS=0x7FE00000000
Flags=0x00000287
############################################################
[ 1] 0x76e8f6fa ntdll.ZwWaitForSingleObject+10(386CCD593EBD,30b5229,3,4b39980)
[ 2] 0x7FEFCFE10AC KERNELBASE.WaitForSingleObjectEx+156 (5,5,0,14d8)
[ 3] 0x00ea6a1b nnotes.FRSendCommandToService+1943(2ccf3910,2ccf3c28,0,ea2d04)
[ 4] 0x00eaa304 nnotes.OSRunExternalScript+5860 (20000000003,5,312c4a4,1)
[ 5] 0x00ea3b31 nnotes.FRTerminateWindowsResources+2277(2223b2e0,4235f9,b9,0)
[ 6] 0x00ead2ce nnotes.OSFaultCleanupExt+622 (0,ea2ecb,150014,31305b0)
[ 7] 0x00eadd45 nnotes.OSFaultCleanup+29 (51800000006,e6e162,3cd,0)
[ 8] 0x00ec78be nnotes.OSNTUnhandledExceptionFilter+626 (2ccf6480,0,1,0)
[ 9] 0x76db93e0 kernel32.UnhandledExceptionFilter+352(2ccf6480,6,0,7FE00000001)
[10] 0x76ed6258 ntdll.RtlWow64EnableFsRedirectionEx+10232(2ccf70c0,1005cc1b,2ccf6bd0,7FEFDA9ADE5)
[11] 0x76e54f58 ntdll.__C_specific_handler+156(2cd00000,2ccfff90,2ccfff90,76f85940)
[12] 0x76e74f4d ntdll.RtlCompareUnicodeString+125(2cd00000,76e2e940,13104,ffffffff)
[13] 0x76e55b3c ntdll.RtlTimeToSecondsSince1970+1596 (2ccf70c0,2ccf6bd0,0,0)
[14] 0x76e8f638 ntdll.KiUserExceptionDispatcher+46 (0,0,0,ffffffff)
[15] 0x18013C0F9 nwebgate.ObAccessException::toString+19513(0,9a5c8ca0,0,ffffffff)
[16] 0x180148ED2 nwebgate.ObResourceRequest::isProtected+514(919ccdf0,0,1802B48C4,9a5c8ca0)
[17] 0x1800340F8 nwebgate.HttpFilterProc+20648(2ccf9280,1802B3D44,26507f00,0)
[18] 0x18004FCF0 nwebgate.DisplayPasswdDlg+53696 (2ccf9e60,0,0,ffffffff)
[19] 0x180029AA3 nwebgate.TerminateFilter+7427(7e499e50,1802B6322,7e499e50,0)
[20] 0x18002FF1D nwebgate.HttpFilterProc+3789 (0,5ccd4bb0,0,7e499e50)
[21] 0x1001a5d7 nhttpstack.HTDsapiRequest::RawRequest+451(8636fd70,10044bce,0,580000AFFFF0000)
[22] 0x1001f4af nhttpstack.HTRequestExtContainer::RawRequest+155(d645564,e470ca,0,0)
[23] 0x1003ae6e nhttpstack.HTRequest::ProcessRequest+2206(0,e6ec99,82c7b33e,7dfec5e8)
[24] 0x10049995 nhttpstack.HTSession::StartRequest+4121(36b40d90,28da22b0,0,0)
[25] 0x1005cc1b nhttpstack.HTWorkerThread::CheckForWork+963(28da22b0,1005d258,FFFFFFFFFFFFFFE,e6e1e3)
[26] 0x1005c7c9 nhttpstack.HTWorkerThread::ThreadMain+81 (0,0,0,0)
[27] 0x10056227 nhttpstack.HTThreadBeginProc+67 (0,0,0,0)
[28] 0x00e46ae6 nnotes.ThreadWrapper+330 (0,0,0,0)
[29] 0x76d3f33d kernel32.BaseThreadInitThunk+13 (0,0,0,0)
[30] 0x76e72ca1 ntdll.RtlUserThreadStart+33 (0,0,0,0)

Changes

Cause

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