Actionable Email for OIM Not Working For Citrix WORX email Client On iPhone

(Doc ID 2159129.1)

Last updated on JULY 18, 2016

Applies to:

Identity Manager - Version and later
Information in this document applies to any platform.


Actionable emails created for OIM Approvals are failing for users with Worx email client ( on iPhones (iOS 9.3.2). When attempting to reply to an actionable approval email end users receive the error notification from the OIM Workflow Service.

Actionable emails are working successfully for users with Worx email client on Android phones.

The following error is being reported in the SOA logs:

The issue can be reproduced at will with the following steps:
1. Receive email on iphone in Worx email client
2. Reply to action
OIM cannot process the reply email from iPhone, but it works from outlook and andriod worx email client.


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