Health Check Failing
Last updated on SEPTEMBER 09, 2017
Applies to:Oracle Mobile Security Suite - Version 126.96.36.199.0 to 188.8.131.52.0
Information in this document applies to any platform.
On some OMSS servers, the Health Check URL Fails with the error "the server encountered an internal error or misconfiguration and was unable to complete your request." Other OMSS servers with the same configuration in the customer's environment work with no issues
The following events is seen in the Windows Eventvwr application log.
event ID: 1000
faulting application name:httpd.exe, version 184.108.40.206
faulting moduel name: bmax_common_dll. version 0.0.0.0
fault offset: 0x00005513
faulting application path: d:\Bitzer\gateway\bin\httpd.exe
faulting module path: d:\Bitzer\gateway\bin\bmax_common.dll
The issue can be reproduced at will with the following steps:
1. load the healthcheck URL
The issue has the following business impact:
Due to this issue, users cannot register mobile devices with this access server.
Sign In with your My Oracle Support account
Don't have a My Oracle Support account? Click to get started
My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms