My Oracle Support Banner

After upgrading to OIM11GR2PS3 using track requests shows error: (Doc ID 2168714.1)

Last updated on JUNE 06, 2018

Applies to:

Identity Manager - Version and later
Information in this document applies to any platform.


After upgrading to OIM 11GR2PS3 trying to use track requests displays error: 


Logs show the following exception:  

[2016-08-03T17:19:17.864-06:00] [WLS_OIM1] [WARNING] [ADF_FACES-00009] [] [tid: [ACTIVE].ExecuteThread: '6' for queue: 'weblogic.kernel.Default (self-tuning)'] [userId: xelsysadm] [ecid: a3b919e0fc6988a6:7fadb53e:15652a33c50:-8000-0000000000000086,0] [APP: oracle.iam.console.identity.self-service.ear#V2.0] [DSID: 0000LPIe4wlBh4f5TZ0Fyc1NcbUS00000A] Error processing viewId: /track-request-tf/trackrequest URI: /oracle/iam/ui/authenticated/trackrequest/pages/trackrequest.jsff actual-URI: /oracle/iam/ui/authenticated/trackrequest/pages/trackrequest.jsff.[[
javax.el.ELException: java.lang.ClassCastException: java.lang.String cannot be cast to java.util.List
at javax.el.BeanELResolver.getValue(
at com.sun.faces.el.DemuxCompositeELResolver._getValue(
at com.sun.faces.el.DemuxCompositeELResolver.getValue(
at com.sun.el.parser.AstValue.getValue(
at com.sun.el.parser.AstOr.getValue(


Caused by: java.lang.ClassCastException: java.lang.String cannot be cast to java.util.List
at oracle.iam.ui.authenticated.trackrequest.bean.TrackRequestBean.hasAdminRole(
at oracle.iam.ui.authenticated.trackrequest.bean.TrackRequestBean.isHelpDeskAdministrator(



To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!

In this Document

My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.