Request For Information Action on Approval Task Will Not Adhere to Set Task Expiry (Doc ID 2171616.1)

Last updated on AUGUST 14, 2016

Applies to:

Identity Manager - Version 11.1.2.3.0 and later
Information in this document applies to any platform.

Goal

When a human task assigned to assignee for approval  and "Request for Information" action is made by the assignee. The Expiry time does not take into account for the task in "Request For Information". 

The timer stops as soon as "Request for Information" action is taken on a task, the timer continues when the action is completed by assignee and passed back to the initial assignee.

Solution

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