User search from the Tasks Actions menu throws an error if the user does not have a valid manager in LDAP (Doc ID 2178666.1)

Last updated on AUGUST 14, 2018

Applies to:

Oracle Business Process Management Suite - Version 12.1.3.0.0 and later
Information in this document applies to any platform.

Symptoms

When a user search is performed using character + wildcard from the Task Actions menu and if one of the users satisfying the search criteria does not have a valid manager in LDAP, the entire search fails showing an error popup:

"Search failed with an error. An internal error has occurred. Please contact the administrator or Oracle support for help"

Cause

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User search from the Tasks Actions menu throws an error if the user does not have a valid manager in LDAP (Doc ID 2178666.1)

Applies to:

Symptoms

Cause

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Don't have a My Oracle Support account? Click to get started!