How to Make User with Help Desk Capability Track Requests Raised by Any User in OIM? (Doc ID 2179193.1)

Last updated on JANUARY 13, 2017

Applies to:

Identity Manager - Version 11.1.2.2.0 and later
Information in this document applies to any platform.

Symptoms

User with Help Desk capability cant see requests raised by all users and only shows requests raised by a particular beneficiary or requester. How to make User with Help Desk capability track requests raised by any user in OIM?

Cause

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