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How to Skip Provide Information for Application in A Heterogenous Request? (Doc ID 2179321.1)

Last updated on JULY 19, 2021

Applies to:

Identity Manager - Version and later
Information in this document applies to any platform.


Scenario: Have on-boarded disconnected application with "AUTO Complete request" for Application instance. The Application instance is not available in catalog and hidden to end user.

When user try to to submit the entitlement request for multiple beneficiaries (who dont have that application provisioned) the application instance is not getting added automatically in cart and the request is getting submitted with information message. Once the request is submitted, the automatic request is getting generated for application instance and the status of that request is "Provide Information". The entitlement request submitted has the status "Request Awaiting Dependent Request Completion".

When checking the Application Instance request, it is in waiting state to get the process form values and only after one provides the value using admin account, the request processed successfully.

Question: How to automatically provision account in such case without it going to Provide Information status?


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