User Display Name Is Empty While Requesting Access (Doc ID 2183348.1)

Last updated on SEPTEMBER 18, 2016

Applies to:

Identity Manager - Version 11.1.2.3.5 and later
Information in this document applies to any platform.

Goal

If system property "Catalog Table Rows To Display Size" is higher than 25, when as user tries requesting access for another user, after selecting the user, user name is getting displayed blank and couldn't proceed further.
This happens for users from second, third etc page of user, and not for users from first page.

1. Create more than 26 users in OIM

2. Set system property "Catalog Table Rows To Display Size" to 26

3. Restart OIM

4. Login to /identity

5. In Self Service click Request Access - Request for Others

6. Select one of the users on the first page. The user is selected.

7. Navigate to the second page of users and add one of the users. The user is shown as blank under Selected Users

8. Check the OIM diagnostic logs. The logs do not show any error.

9. Set system property "Catalog Table Rows To Display Size" to 10

10. In Self Service click Request Access - Request for Others

11. This time only 10 users are displayed per page . Navigate to other page of users (not the first page) and add one of the users. The user is displayed correctly.

Solution

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