My Oracle Support Banner

Trying To Modify The Configuration Is Failing In A Clustered Environment With The Error "Unauthorized Access" Or "unresolvable error". (Doc ID 2183397.1)

Last updated on AUGUST 25, 2020

Applies to:

Oracle Mobile Security Suite - Version and later
Information in this document applies to any platform.


When trying to modify the OMSS configuration administrators see an error.  "An unresolvable error has occurred. Please contact your administrator for more information."  This only occurs in a WLS clustered environment.

For example trying to ad a System Admin Group in the Identity Store Settings in the Mobile Security Settings. when clicking Apply button to add the new group the browser is redirected to the unresolvable error.

An unauthorized access error is seen in diagnostic logging.

[2016-08-23T01:46:58.932-07:00] [wls_ama1] [NOTIFICATION] [] [oracle.idm.msm.ui.util.MSMUIUtils] [tid: [ACTIVE].ExecuteThread: '0' for queue: 'weblogic.kernel.Default (self-tuning)'] [userId: userADM] [ecid: 28357f51458639d6:-6014bb4c:156b6847606:-8000-0000000000000283,0] [APP: oam_policy_mgr#] [DSID: 0000LQqZC0X0Vs9LreT4iY1Nj0_L000008] Unauthorized access[[
oracle.idm.msm.ui.common.MSMUICoreException: Unauthorized access
at oracle.idm.msm.ui.server.MSMServerAccess.readServerSettings(
at oracle.idm.msm.ui.model.MSMUIServerSettings.prepareDetails(
at oracle.idm.msm.ui.ctrl.ServerSettingsCtrl.initSettings(
at oracle.idm.msm.ui.ctrl.AbstractSettingsCtrl.setInit(

If the policy manager node is shut down then configuration changes are completed and take affect with no error.




To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!

In this Document

My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.