After Upgrade to 11.1.2.3 Errors "MDS-00010: DuplicateRefException" and/or "JBO-26000: A Generic exception occurred during loading Customizations" when Using the OIM UI

(Doc ID 2185047.1)

Last updated on OCTOBER 03, 2017

Applies to:

Identity Manager - Version 11.1.2.3.0 and later
Information in this document applies to any platform.

Symptoms

After upgrading to 11.1.2.3 you see exceptions logging in to OIM or performing some specific task like opening a user.

In general the error will be of the following formats:


Case 1: OIM Diagnostic log

[2016-09-16T16:55:36.829-06:00] [WLS_OIM1] [TRACE:32] [] [] [tid:... [ACTIVE].ExecuteThread: '3' for queue: 'weblogic.kernel.Default (self-tuning)'] [userId: xelsysadm] [ecid:...] [APP:
oracle.iam.console.identity.self-service.ear#V2.0] [DSID:...] [SRC_CLASS: oracle.jbo.mom.MOMParserMDS] [SRC_METHOD: parse] [1591] oracle.mds.exception.MDSRuntimeException:
MDS-00010: DuplicateRefException. In document /oracle/iam/ui/manageusers/pages/userdetailsPageDef.xml there are multiple elements with the same ID description.
.
Caused by: oracle.mds.exception.DuplicateRefException: MDS-00010: DuplicateRefException. In document /oracle/iam/ui/manageusers/pages/userdetailsPageDef.xml there are multiple elements with the same ID description.
at oracle.mds.internal.melement.MDocument.putElement(MDocument.java:2602)

 Case 2: OIM Server log

 <Aug 17, 2017 11:50:12 AM CDT> <Error> <HTTP> <> <oim_server1> <[ACTIVE] ExecuteThread: '7' for queue: 'weblogic.kernel.Default (self-tuning)'> <> <> <...> <...> <BEA-101017> <[ServletContext@1255597154[app:oracle.iam.console.identity.self-service.ear module:identity path:/identity spec-version:2.5 version:V2.0]] Root cause of ServletException.
oracle.jbo.PersistenceException: JBO-29114 ADFContext is not setup to process messages for this exception. Use the exception stack trace and error code to investigate the root cause of this exception. Root cause error code is JBO-26000.
at oracle.jbo.mom.MOMParserMDS.parse(MOMParserMDS.java:272)

.
Caused By: oracle.mds.exception.MDSRuntimeException: MDS-00010: DuplicateRefException. In document /oracle/iam/ui/catalog/DataBindings.cpx there are multiple elements with the same ID CommonAMDataControl.

Changes

The issue occurs following an upgrade - specifically for the case where you have customized the user interface prior to the upgrade.

Cause

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