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After Upgrade to Errors "MDS-00010: DuplicateRefException" and/or "JBO-26000: A Generic exception occurred during loading Customizations" when Using the OIM UI (Doc ID 2185047.1)

Last updated on OCTOBER 07, 2021

Applies to:

Identity Manager - Version and later
Information in this document applies to any platform.


After upgrading to you see exceptions logging in to OIM or performing some specific task like opening a user.

In general the error will be of the following formats:

Case 1: OIM Diagnostic log


The issue occurs following an upgrade - specifically for the case where you have customized the user interface prior to the upgrade.


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