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OIM Provides Wrong Old Password Valid Error message when Failing to Set Security Questions Correctly During First Time Login (Doc ID 2185211.1)

Last updated on MARCH 08, 2017

Applies to:

Identity Manager - Version 11.1.2.3.0 and later
Information in this document applies to any platform.

Symptoms


When attempting to Login and set Challenge questions,
the following error occurs.

IAM-3040012 : The password change operation failed while validating old password.


STEPS

The issue can be reproduced at will with the following steps:

1) Create a new user
2) Log in for first time
3) On Password Reset/security Question Set page, provide correct old password but do not set all security questions correctly. (I provided less than required characters for one of the security question)
4) Password change will happen but security question validation will fail.
5) Click on OK
6) Fix the security question that was not validated.
7) Click on Submit. It will fail saying "Password Validation Failed" but here password validation was already completed and I was just fixing security question.



Cause

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In this Document
Symptoms
Cause
Solution
References


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