Last updated on MARCH 08, 2017
Applies to:Sun e*Gate - Version 4.5.3 and later
Information in this document applies to any platform.
On : 4.5.3 version, eIndex
System Error number 21 "Bad runtime function reference"
When searching for patient records entering the following details (LN, FN and DOB) an error is reported the first time the search is run, the second time it runs OK. THis only occured asfter ESR 79284 was applied.
1. When entering the surname and first name and searching (alpha search) the record is returned
2. When entering the surname, first name and DOB searching (alpha search) the following error appears
Error Number : 21
Error test: Bad runtime function reference
Line number 13
3. There are 2 options:
a. When closing the error down (by selecting the cross in the top right hand corner) the application is shut down.
b. When selecting Continue it takes you back to the search screen, where you select alpha again and it takes you to the record this time.
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