User Cannot Login From Mobile Gateway Link

(Doc ID 2187398.1)

Last updated on SEPTEMBER 09, 2017

Applies to:

Oracle Mobile Security Suite - Version 11.1.2.3.0 and later
Information in this document applies to any platform.

Symptoms

Going through the mobile gateway link the user cannot login
for example: https://mobilegateway.my.test.dom/msm/register/ios -> the user gets failed login

Same user and same password can login when going through the app link for example:
https://server.my.test.dom:14181/msm/register/ios

Cause

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