"Unknown Failure" When Resetting Password

(Doc ID 2191163.1)

Last updated on APRIL 24, 2017

Applies to:

Oracle Enterprise Single Sign-On Suite Plus - Version and later
Information in this document applies to any platform.


User answer all questions correctly and complete the password reset quiz, but then encounter a red "X" and "unknown failure" appears on the screen. The user can't use his old password and is locked out from his account.


Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms