"Unknown Failure" When Resetting Password (Doc ID 2191163.1)

Last updated on APRIL 24, 2017

Applies to:

Oracle Enterprise Single Sign-On Suite Plus - Version 11.1.2.3.1 and later
Information in this document applies to any platform.

Symptoms

User answer all questions correctly and complete the password reset quiz, but then encounter a red "X" and "unknown failure" appears on the screen. The user can't use his old password and is locked out from his account.


Cause

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