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ESSO "Unknown Failure" When Resetting Password (Doc ID 2191163.1)

Last updated on MARCH 07, 2019

Applies to:

Oracle Enterprise Single Sign-On Suite Plus - Version and later
Information in this document applies to any platform.
***Checked for relevance on 07-MAR-2019***


User answer all questions correctly and complete the password reset quiz, but then encounter a red "X" and "unknown failure" appears on the screen. The user can't use his old password and is locked out from his account.


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