OS Is Not Supported Error When Enrolling From iOS 10

(Doc ID 2192451.1)

Last updated on SEPTEMBER 09, 2017

Applies to:

Oracle Mobile Security Suite - Version 11.1.2.3.0 and later
Information in this document applies to any platform.

Symptoms

On any device upgraded to iOS 10 the existing Workspace functions correctly, however if a user tries to re-enroll with iOS 10 or enroll a new iOS 10 device they see the error "Unable To Login Deleting cert due to login failure: The operation couldn't be completed (ECPErrorDomain error 101)". After tapping OK the users then receive a second error: "Registration Failed (OS is not Supported)"


Cause

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