The 12.1.3 Workspace hangs during login with an exception regarding "getReportees" (Doc ID 2192533.1)

Last updated on OCTOBER 14, 2016

Applies to:

Oracle Business Process Management Suite - Version 12.1.3.0.0 and later
Information in this document applies to any platform.

Symptoms

When trying to log into the Workspace it hangs forever and the logs contain the following exception:

 

Could not get reportees for "{0}" in configuration "{1}".
Error in getting reportees for "bpmnadmin" in configuration "jazn.com".
Ensure that a user with the given name exists and has reportees. Contact Oracle Support Services if error is not fixable.

  at oracle.tip.pc.services.identity.jps.UserImpl.getDirectReportees(UserImpl.java:1059)
  at oracle.tip.pc.services.identity.jps.UserImpl.getAllReportees(UserImpl.java:991)
  at oracle.tip.pc.services.identity.jps.UserImpl.getReportees(UserImpl.java:968)
  at oracle.bpel.services.workflow.verification.impl.VerificationService.createWorkflowContext(VerificationService.java:1318)
  ... 136 more
Caused by: oracle.security.idm.OperationFailureException: oracle.ods.virtualization.service.VirtualizationException: oracle.ods.virtualization.engine.util.DirectoryException: LDAP Error 1 : LDAP response read timed out, timeout used:120000ms.
  at oracle.security.idm.providers.libovd.util.LibOVDRealm.throwException(LibOVDRealm.java:675)
  at oracle.security.idm.providers.libovd.util.LibOVDInverseRelationSearchResponse.search(LibOVDInverseRelationSearchResponse.java:225)
  at oracle.security.idm.providers.libovd.util.LibOVDInverseRelationSearchResponse.(LibOVDInverseRelationSearchResponse.java:111)
  at oracle.security.idm.providers.libovd.util.LDAPUser.getReportees(LDAPUser.java:210)
  at oracle.security.idm.providers.libovd.LibOVDUser.getReportees(LibOVDUser.java:586)
  at oracle.tip.pc.services.identity.jps.UserImpl.getDirectReportees(UserImpl.java:1028)
  ... 139 more
Caused by: oracle.ods.virtualization.service.VirtualizationException: oracle.ods.virtualization.engine.util.DirectoryException: LDAP Error 1 : LDAP response read timed out, timeout used:120000ms.
  at oracle.ods.virtualization.operation.SearchOperation.process(SearchOperation.java:209)
  at oracle.ods.virtualization.operation.SearchOperation.process(SearchOperation.java:47)
  at oracle.ods.virtualization.service.DefaultVirtualizationSession.processOperation(DefaultVirtualizationSession.java:384)
  at oracle.ods.virtualization.service.DefaultVirtualizationSession.search(DefaultVirtualizationSession.java:173)
  at oracle.ods.virtualization.service.DefaultVirtualizationSession.search(DefaultVirtualizationSession.java:161)
  at oracle.ods.virtualization.service.DefaultVirtualizationSession.search(DefaultVirtualizationSession.java:154)
  at oracle.security.idm.providers.libovd.util.LibOVDInverseRelationSearchResponse.search(LibOVDInverseRelationSearchResponse.java:214)
  ... 143 more

 

Cause

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