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Canon Scanners Stop Scanning After a Few Pages When "Scan ahead" is Enabled in the Enterprise Capture Client (Doc ID 2195950.1)

Last updated on FEBRUARY 01, 2019

Applies to:

Oracle WebCenter Enterprise Capture - Version 12.2.1.0.0 to 12.2.1.3.0 [Release 12c]
Information in this document applies to any platform.

Symptoms

When scanning in the Enterprise Capture dc-client using a Canon scanner, the scanner stops scanning after a few pages when "Scan ahead" is enabled.  If "Scan ahead" is disabled, the scanner will scan all of the pages, however the scanning speed will be significantly reduced.

Changes

Recently installed Capture 12c.

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References


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