Approval emails from MS Outlook are being sent in QP format, and are rejected by Human Workflow due to extra equals signs corrupting the NID (Doc ID 2197139.1)

Last updated on OCTOBER 28, 2016

Applies to:

Oracle SOA Suite - Version 11.1.1.7.0 and later
Oracle Fusion Application Toolkit Cloud Service - Version 11.1.8.0.0 and later
Information in this document applies to any platform.

Symptoms

After upgrading MS Exchange email server to Microsoft Exchange 2016, Task Approval emails are being rejected by Human Workflow with errors suggesting the NID is corrupted:

 

 

Changes

The issue described in this document will only affect users who send emails via a Microsoft Exchange server.

 

If the problem started to happen after the upgrade of MS Exchange email server to MS Exchange 2016, then the problem may be due a change in the default email Content-Transfer-Encoding from 7bit to Quoted-Printable (QP).

 

Cause

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