Selecting Approval Task Tabs After Inactivity Gives "An unresolvable error has occured. Please contact your administrator for more information" On Page With "ADF_FACES-30200 Fatal exception during PhaseId: RESTORE_VIEW 1" in Logs. (Doc ID 2197994.1)

Last updated on MARCH 08, 2017

Applies to:

Identity Manager - Version 11.1.2.3.0 and later
Information in this document applies to any platform.

Symptoms

When multiple Approval Tasks from the Pending Approvals page are opened and then left idle for a few minutes (as few as 2-3 minutes or up to 5-7 minutes), when you switch from one open Approval Task tab to another, the Approval Tasks' page content does not render and an error is reported on the page instead, with: "An unresolvable error has occured.  Please contact your administrator for more information".

Cause

Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms