Chinese characters transform to junk characters after being exported from BPM to Excel (Doc ID 2205307.1)

Last updated on NOVEMBER 18, 2016

Applies to:

Oracle SOA Suite - Version 11.1.1.7.0 and later
Information in this document applies to any platform.

Symptoms

Traditional Chinese words display unreasonable characters when exporting data from BPM

When exporting the tasks from BPM to Excel, Traditional Chinese letters become unreasonable characters.

EXPECTED BEHAVIOR
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Chinese characters should be visible in the excel spreadsheet.

STEPS
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The issue can be reproduced at will with the following steps:
1. BPM Worklist UI
2. User clicks on 'Export to Excel' icon
3. Exported excel file contains some junk characters

Cause

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