Enterprise Capture Fails to Convert PDF to TIF using GhostScript
(Doc ID 2210376.1)
Last updated on APRIL 16, 2024
Applies to:
Oracle WebCenter Enterprise Capture - Version 12.2.1.1.0 and laterInformation in this document applies to any platform.
Symptoms
Capture email import processor is failing to import emails and its attachments. The log contains the following error:
oracle.odc.exception.CaptureException: Error extracting attachments
......
Caused by: oracle.odc.exception.CaptureException: javax.script.ScriptException: Failed to convert C:\Users\SVC-OC~1\AppData\Local\Temp\CaptureImport\301282\table_export_DATAc074db60-0157-1000-81ce-ac1a68fe95df.pdf using GhostScript. didGhostScriptThrowError: true in <eval> at line number 174 at column number 3
......
Caused by: oracle.odc.exception.CaptureException: javax.script.ScriptException: Failed to convert C:\Users\SVC-OC~1\AppData\Local\Temp\CaptureImport\301282\table_export_DATAc074db60-0157-1000-81ce-ac1a68fe95df.pdf using GhostScript. didGhostScriptThrowError: true in <eval> at line number 174 at column number 3
Emails are transferred to failed email subfolder.
Changes
Cause
To view full details, sign in with your My Oracle Support account. |
|
Don't have a My Oracle Support account? Click to get started! |
In this Document
Symptoms |
Changes |
Cause |
Solution |