Enterprise Capture Fails to Convert PDF to TIF using GhostScript (Doc ID 2210376.1)

Last updated on JULY 07, 2017

Applies to:

Oracle WebCenter Enterprise Capture - Version 12.2.1.1.0 and later
Information in this document applies to any platform.

Symptoms

Capture email import processor is failing to import emails and its attachments.   The log contains the following error:

oracle.odc.exception.CaptureException: Error extracting attachments
......
Caused by: oracle.odc.exception.CaptureException: javax.script.ScriptException: Failed to convert C:\Users\SVC-OC~1\AppData\Local\Temp\CaptureImport\301282\table_export_DATAc074db60-0157-1000-81ce-ac1a68fe95df.pdf using GhostScript. didGhostScriptThrowError: true in <eval> at line number 174 at column number 3

Emails are transferred to failed email subfolder.

Changes

 

Cause

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