My Oracle Support Banner

Enterprise Capture Fails to Convert PDF to TIF using GhostScript (Doc ID 2210376.1)

Last updated on SEPTEMBER 27, 2022

Applies to:

Oracle WebCenter Enterprise Capture - Version and later
Information in this document applies to any platform.


Capture email import processor is failing to import emails and its attachments.   The log contains the following error:

oracle.odc.exception.CaptureException: Error extracting attachments
Caused by: oracle.odc.exception.CaptureException: javax.script.ScriptException: Failed to convert C:\Users\SVC-OC~1\AppData\Local\Temp\CaptureImport\301282\table_export_DATAc074db60-0157-1000-81ce-ac1a68fe95df.pdf using GhostScript. didGhostScriptThrowError: true in <eval> at line number 174 at column number 3

Emails are transferred to failed email subfolder.




To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!

In this Document

My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.