Certifications Remain In "Sign-Off Required" In Dashboard After Certifiers Complete And Sign-off

(Doc ID 2216404.1)

Last updated on JUNE 25, 2017

Applies to:

Identity Manager - Version 11.1.2.3.0 to 11.1.2.3.170117 [Release 11g]
Information in this document applies to any platform.

Symptoms

Even after singing off the certification, the certifications remain in "Sign-Off Required" in dashboard.

Steps to reproduce:

UserA gets assigned the certification and completes all certify/revoke actions
UserA signs off on the certification
The SOA tasks are completed and are no longer in the Inbox, but the Dashboard still shows "Sign-Off Required"

Cause

Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms