Requests Using Custom Approval Composite Cannot Be Actioned, "Error encountered while processing notification response", "Request failed. An internal error has occurred." or Task May Intermittently Appear Stale (Doc ID 2217271.1)

Last updated on MARCH 08, 2017

Applies to:

Identity Manager - Version 11.1.2.0.0 and later
Oracle SOA Suite - Version 11.1.1.6.0 and later
Information in this document applies to any platform.

Symptoms

Task actions for approval requests using a custom approval composite cannot be completed. There is generally strange behavior using your custom composites and the following conditions may be seen:

Condition 1

When the task assignee (or task assignee group member) uses the approve link in an actionable email notification, they receive a response email with the following:

Oracle Human Workflow Service

Your response to notification could not be processed due to an error. Login to worklist application to act on pending tasks. Contact your system administrator if you need more information about the error.
Error encountered while processing notification response :
The task could not be acquired, since it has already been acquired by someone else.
This message was automatically generated by Human Workflow Mailer. Do not reply to this mail.


Condition 2

The requester user can view the status of the request from the Track Requests -> Request Details page and will see the task status as Assigned and/or Stale on the Approval Details subtab.  The task status can be toggled from Assigned to Stale by hitting the Refresh button on the Request Details page.

Condition 2a

When the Request Details page shows the task with the Stale status - the assignee user will not be able to see any actions in the Actions dropdown menu in the Inbox.

Condition 2b

When the Request Details page shows the task with the Assigned state - the assignee user can see the approval actions in the Actions dropdown menu in the Inbox, but when they hit Approve, no action is taken and a popup is seen with:

Request failed. An internal error has occurred. Please contact the administrator or Oracle support for help.

 

Cause

Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms