Mobility Device Detection and Redirection is Ocurring for only one User-Agent (Doc ID 2217477.1)

Last updated on NOVEMBER 03, 2022

Applies to:

Symptoms

Device detection is only occurring for one user agent: e.g. iOS 10_1_1

With only Default SitePlan, for all pages for multiple user agents the page returns normally (HTTP 200) without redirecting.
However, for one particular user agent (an iOS 10_1_1 user agent), it redirects (HTTP 301), and adds d=Touch.

This only happens for users with the following user agent:
- Mozilla/5.0 (iPhone; CPU iPhone OS 10_1_1 like Mac OS X) AppleWebKit/602.2.14 (KHTML, like Gecko) Version/10.0 Mobile/14B100 Safari/602.1 ¿ Not working

It does not happen for users with the following user agent:
- Mozilla/5.0 (iPhone; CPU iPhone OS 10_0 like Mac OS X) AppleWebKit/602.1.38 (KHTML, like Gecko) Version/10.0 Mobile/14A5297c Safari/602.1 ¿ Working

- The customer does not have any additional user-agents added to the Device
Repository (devices.xml).

Changes

 A customization was performed to prevent device detection from occurring.

Cause

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