My Oracle Support Banner

Document Conversion Processor Error "Failed to launch CaptureOITExport" Occurs Within Enterprise Capture Configured to Start as Windows Service (Doc ID 2221405.1)

Last updated on MARCH 11, 2021

Applies to:

Oracle WebCenter Enterprise Capture - Version and later
Information in this document applies to any platform.


When attempting to convert imported email attachments to TIF format, the following error appears in the Diagnostic log file:

Exception oracle.odc.docconverter.DocExportException: oracle.captureexportservice.CaptureExportServiceException: Failed to launch CaptureOITExport.


Running the Capture Managed Server as a Windows Service.


To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!

My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.