Document Conversion Processor Error "Failed to launch CaptureOITExport" Occurs Within Enterprise Capture Configured to Start as Windows Service (Doc ID 2221405.1)

Last updated on SEPTEMBER 21, 2017

Applies to:

Oracle WebCenter Enterprise Capture - Version 12.2.1.1.0 and later
Information in this document applies to any platform.

Symptoms

When attempting to convert imported email attachments to TIF format, the following error appears in the Diagnostic log file:

Exception oracle.odc.docconverter.DocExportException: oracle.captureexportservice.CaptureExportServiceException: Failed to launch CaptureOITExport.

Changes

Running the Capture Managed Server as a Windows Service.

Cause

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