Capture Batches Get Stuck In WebCenter Forms Recognition (Doc ID 2227619.1)

Last updated on FEBRUARY 01, 2017

Applies to:

Oracle WebCenter Forms Recognition - Version 11.1.1.8.0 and later
Information in this document applies to any platform.

Symptoms

In an environment with 3 separate RTS servers which perform Import, OCR, Classify and Extract, the Export of documents processing occasionally gets stuck.  The invoice causing the issue is in state 200 and the remaining invoices show up in state 100.

 

Changes

 Increased number of batches, increased batch size, changed RTS configuration, multi-RTS configuration.

Cause

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