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Oracle Capture Import Server is not Importing Documents and Errors "ErrNum: 13 ErrDesc: 0" and "Failed to load Import server providers" Occur (Doc ID 2231076.1)

Last updated on SEPTEMBER 28, 2022

Applies to:

Oracle WebCenter Capture 10g - Version to [Release 10gR3]
Information in this document applies to any platform.


Emails are failing to import via Import Server The following error is found in the Import Server logs when running as a Windows service:

01/22/17 09:39:36 1316 ***Error***Maximum time between pages exceeded.
01/22/17 09:39:36 5139 The attachment [Import Server Oracle Forms Recognition macro] was determined to be invalid.
01/22/17 09:39:36 1116 No pages were added to the new batch. This batch will be removed.
01/22/17 09:39:36 1310 ***Error*** Error occurred during batch importing, import item <email>Fri, 20 Jan 2017 13:19:43 -0800 did not import. Provider: Email Provider Job: Email-US
01/22/17 09:39:36 5213 Unable to download message number [18] from IMAP server []. ErrNum: 3 ErrDesc: The server sent a NO return. Context[IMAPGETMSG]
01/22/17 09:39:37 5209 There was a problem logging out of the IMAP server []. ErrNum: 13 ErrDesc: 0
01/22/17 09:39:37 5110 Logged out of account [email] on IMAP server [].
01/22/17 09:39:37 5111 Disconnected from IMAP server [].
01/22/17 09:39:37 1104 Job [Email-US] is finished.

When attempting to run Import Server as a standard application the following message is returned:

Failed to load Import server providers.
Error Number: Object variable or With block variable not set
Error Description: %3





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