Searching Documents in WebCenter Portal Configured with SES and Framework Folders Doesn't Return Any Documents Under Documents Category (Doc ID 2235134.1)

Last updated on FEBRUARY 02, 2022

Applies to:

Symptoms

ACTUAL BEHAVIOR

Searching Documents in WebCenter Portal configured with SES and Framework Folders doesn't return any documents under Documents Category.

When attempting to perform a global search, documents are found.
However, when selecting the "Documents" category, no results are found.
When "Everything" is selected , the documents are found.

SYMPTOMS

• Documents are returned under "Everything" category.
  
  
  
  
  
• The URL for documents returned under "Everything" search results is not using the WebCenter Portal URL.
  e.g., hovering the mouse over the document URL you can see the following:
  

  The URL has this pattern: http://<HOST>:<PORT>/cs/idcplg?IdcService...
  Instead of: http://<HOST>:<PORT>/webcenter/...
  
  
  
  
  

• Under "Documents" category it shows the following message:
  
  
  0 search results for 'xxx'
   
  
  Where 'xxx' is the name used for the search.
  
  
  
  
  

EXPECTED BEHAVIOR

Expect to see documents returned under "Documents" category.

Changes

Cause

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