"Currently There Is An Active Catalog Cart" Message When Requesting a Catalog Item

(Doc ID 2239036.1)

Last updated on MARCH 05, 2017

Applies to:

Identity Manager - Version 11.1.2.0.0 and later
Information in this document applies to any platform.

Symptoms

User are unable be to submit a new request when the cart tab is already opened. The following message is seen:

Currently there is an active catalog cart. Please close that cart to proceed with this request

 
Is it possible to have user to be able to submit a request even when the cart tab is opened?

Cause

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