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"The user entity does not exist": Error Occurred To Sign-Off OIM Certification In OIM-OAM Integrated Environment (Doc ID 2243934.1)

Last updated on APRIL 28, 2023

Applies to:

Identity Manager - Version 11.1.2.3.0 and later
Information in this document applies to any platform.

Symptoms

LDAPSync is enabled between OIM-OUD using LibOVD and syncing only vendor’s identities. OIM provisioning employees to AD using AD connector. OAM providing SSO using OVD, which is a virtual view of both AD and OUD.

Error occurred to Sign-Off OIM Certification in OIM-OAM integrated environment.

OIM 11g r2 is integrated with OAM 11g r2 for SSO.


ERROR
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STEPS
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The issue can be reproduced with the following steps:
In OIM, Entitlement Certificate is created and assigned to Certifier.
Certifier login to OIM and certified all the access.
Certifier clicks on Sign-Off to complete the certificate. Popup displays asking certifier to enter Password.
On entering password and submitting button, Error page displays.

Cause

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