Cannot Add New Login After Upgrade (Doc ID 2244445.1)

Last updated on MARCH 29, 2017

Applies to:

Oracle Enterprise Single Sign-On Suite Plus - Version 11.1.2.3.0 and later
Information in this document applies to any platform.

Symptoms

Oracle Enterprise Single Sign-On version 11.1.2.3.1, Logon Manager

ACTUAL BEHAVIOR

Cannot add New Login into ESSO LM

Performed an upgrade to Oracle Enterprise Single Single Sign-On Logon Manager version 11.1.2.3.1. When attempting to add a new logon for an application in the Logon Manager client, the user is prompted with a quick popup looking for PIN, but nothing further.

EXPECTED BEHAVIOR

The user should be able to add a new logon without getting the PIN prompt to authenticate.

STEPS TO REPRODUCE

  1. Install ESSO Logon Manager 11.1.2.3.1
  2. Open Login Manager.
  3. Click Add+. A quick PIN screen flashes by....the New Logon dialog screen never appears.

 

Changes

 Installed the ESSO-LM 11.1.2.3.1 client using the base installation package without creating a custom MSI package with the configuration from the previous version. 

Cause

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