Citrix Receiver - Web Access Template Configured via SendKeys Facing Issue With Frequent Resubmitting Credentials and Auto Submit Looping. (Doc ID 2245180.1)

Last updated on MARCH 24, 2017

Applies to:

Oracle Enterprise Single Sign-On Suite Plus - Version 11.1.2.3.0 and later
Information in this document applies to any platform.

Symptoms

On : 11.1.2.3.0 version, Logon Manager

ACTUAL BEHAVIOR
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Web Application Template : "Citrix Receiver - Web Access "

When Citrix Receiver Application accessed via browser. Users are repeatedly prompted to create new credentials even though the application was successfully detected and the credentials are injected into the application.


EXPECTED BEHAVIOR
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The users should not be prompted to create new credentials for the application if they have already created credentials and the ESSO-LM agent has successfully submitted them to the application.

STEPS
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The issue can be reproduced at will with the following steps:
1. Create an application template in LM Admin Console with Send Keys for the Citrix Receiver application. Since using option of Control ID's  didn't work for this Web Application Template.
2. Access the Citrix Receiver application window.

Cause

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