OAAM: Challenge Response Failed Occasionally For Some Users (Doc ID 2246035.1)

Last updated on MARCH 28, 2017

Applies to:

Oracle Adaptive Access Manager - Version 11.1.2.2.0 and later
Information in this document applies to any platform.

Symptoms

Users are experiencing an "Access denied." message after submitting the challenge response in an OAM-OAAM integrated environment.

in the header trace we are seeing it's redirecting to https://<>:<>/oaam_server/error.do and finally getting OAAM login page back.

Here is the login flow.

User access TAP protected resource
User enter username
user enter password
user get challenge question
user enters challenge response

after submitting the challenge response user is getting the login page back with an error message saying "Access denied".

Cause

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