Touchdown App doesn't Show Encrypted Embedded Images (Doc ID 2246950.1)

Last updated on APRIL 04, 2017

Applies to:

Oracle Secure Mobile Mail Manager - Version 3.3.5.0.0 to 11.1.2.3.0
Information in this document applies to any platform.

Symptoms

On all mobile devices regardless of the iOS version, encrypted embedded images can’t be viewed. Encrypted text and other email contents work fine. 

 
The issue can be reproduced at will with the following steps:
1. configure encrypted email.
2. embed an image into the encrypted email.
3. The image cannot be viewed, all other contents are visible.

Cause

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