Error Notification Rule Disregards Frontend Host/Port

(Doc ID 2248367.1)

Last updated on MARCH 31, 2017

Applies to:

Oracle SOA Suite - Version to [Release 12c]
Information in this document applies to any platform.


In an environment that uses a load balancer, an error notification email was set up using the following documentation:

When the email notification is received, there is a link that should take the user to the Error Hospital of EM to view the fault. This is an example of the message body:
"16 Faults occurred in the last 48 hours
Click the link for more details http://link_to_Error_Hospital_Page"

If the user has a front end set up, the link does not use that address. It uses the listen address which does not take the user to EM.

For example, if the user's front end host information is and the listen address is, the email message will look something like this:
"1 Faults occurred in the last 1 hours.
Click the link for more details:"

The above link will not work because of the load balancer front end configuration.

The email body should look like the following:
"1 Faults occurred in the last 1 hours.
Click the link for more details:"


This issue is fixed in SOA version according to the following bug:

Bug 25684586 : Error notification email does not link to correct address for the EM Error Hospi


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