OAAM: Challenge Response Failed For Occasionally For Some Users (Doc ID 2250767.1)

Last updated on APRIL 05, 2017

Applies to:

Oracle Adaptive Access Manager - Version 11.1.2.2.0 to 11.1.2.3.0 [Release 11gR2]
Information in this document applies to any platform.

Symptoms

Users are experiencing an "Access denied." message intermittently after submitting the challenge response in an OAM-OAAM integrated environment.
In the header trace you are seeing it redirecting to https://<>:<>/oaam_server/error.do and finally getting the OAAM login page back.

STEPS REQUIRED TO REPRODUCE THE ISSUE
=====================================
1. Access a TAPScheme protected resource
2. Enter Username
3. Enter Password
4. Retrieve challenge questions
5. Enter challenge response

After submitting the challenge response the user is being redirected back to the login page back with an error message which reads "Access denied".

Cause

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