OWS (Oracle Watchlist Screening) Crashes And Restarts Throwing "Klass::external_name()" Error In Thread Dumps (OEDQ) (Doc ID 2253923.1)

Last updated on APRIL 20, 2017

Applies to:

Oracle Watchlist Screening - Version 11.1.1.7.3 and later
Information in this document applies to any platform.

Symptoms

Watchlist Screening crashes and the server automatically re-starts.  The diagnostic log will show:

 

#### <[ACTIVE] ExecuteThread: '189' for queue: 'weblogic.kernel.Default (self-tuning)'> <> <> <[ServletContext@1227514541[app:edq module:/edq path:null spec-version:3.0]] Servlet failed with an IOException.
java.io.IOException: Connection reset by peer

 

A thread dump will show a SIGSEV error:

 

# A fatal error has been detected by the Java Runtime Environment:
#
# SIGSEGV (0xb) at pc=0x00007f27ac30296b, pid=22782, tid=139694494840576
#
# JRE version: Java(TM) SE Runtime Environment (7.0_76-b13) (build 1.7.0_76-b13)
# Java VM: Java HotSpot(TM) 64-Bit Server VM (24.76-b04 mixed mode linux-amd64 )
# Problematic frame:
# V [libjvm.so+0x71d96b] Klass::external_name() const+0x1b

 

Cause

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